Quality Assurance

Bilfinger Industrial Services offers a complete Design, Manufacture, Installation, Project Management and Maintenance Service to the U.K. Process, Petrochemical and Power Industries.

The Company has established a well developed reputation for quality, reliability and cost effectiveness within agreed budgets and time-scales and takes pride in its expertise, professionalism and workmanship. It is committed to continually improve the services offered to meet the demanding and dynamic requirements of Bilfinger Industrial Services customers and so increase customer satisfaction and market share for all activities.

Bilfinger Industrial Services’ mission is to be the U.K. leader in the provision of Engineering & Industrial Services, by aiming to always satisfy our customers’ needs, and to continually strive for positions in markets where we can gain sustainable competitive advantage.

The effective application of ISO 9001, ISO 14001 and OHSAS 18001 based systems and a continual improvement approach will provide a sound foundation for success.

This will require the application of some basic principles:

The Philosophy

Prevention - Not Detection

The Scale

Everyone Responsible

The Standard

Customers are the focus of everything we do

The Theme

Improvement and Innovation

The Rewards

Profitability and growth, to deliver job security, satisfaction and reward.

This policy involves ALL employees in a “Winning Together” approach to improve the way we operate and, given a wholehearted commitment, we will be successful in our mission.

Bilfinger Industrial Services has established a documented Quality Management System which is implemented in accordance with ISO 9001:2000.

The system has addressed its processes in the context of:

1. Quality Administration
2. Management Responsibility
3. Resource Management
4. Product Realisation
5. Measurement, Analysis and Improvement
   

The company has a policy of monitoring the processes through its internal audit programme, and uses this as a basis for determining and monitoring continual improvement.