We consider working in partnership to be fundamental to delivery. We can only deliver if we, our customers and our suppliers, are equally committed to the same outcome. As such, our marketing programmes seek out customers who share our values; those with whom we can enjoy a true meeting of minds and where we can develop real relationships, characterised by trust and honesty.
Similarly we choose suppliers and partners who are as committed to 100% delivery, as we are, and from whom we can learn and improve the way we do things for our customers.
Working in close partnership is the way to take our industry forward, which is why we aim to secure 80% of our work from existing customers as repeat business.